Welcome to Comfort Zone’s FAQ section. We’ve compiled answers to the most common questions about our mid-century modern and vintage-inspired furniture, delivery options, and customer service. Can’t find what you’re looking for? Our London-based team is always happy to help at [email protected].
About Our Products
What style of furniture does Comfort Zone specialise in?
We curate mid-century modern and vintage-inspired pieces that combine timeless design with everyday comfort. Our collections include desk chairs, dining chairs, folding chairs, and both two-seater and three-seater sofas.
Are your products suitable for small spaces?
Absolutely! Many of our pieces, like our folding chairs and compact two-seater sofas, are designed with space-saving versatility in mind, perfect for urban living.
How is your furniture packaged for delivery?
Each item is expertly packaged with the same care we’d want for our own furniture, ensuring it arrives in perfect condition—whether it’s a delicate vintage-inspired desk chair or a sturdy three-seater sofa.
Ordering & Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Yes, we use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I modify my order after placing it?
Please contact us immediately at [email protected] if you need to modify your order. We process orders quickly, so changes may not always be possible once processing has begun.
Shipping & Delivery
Where do you deliver?
We ship worldwide, excluding some remote areas in Asia and other locations. You can check during checkout if we deliver to your region.
What are my shipping options?
We offer two convenient options:
- Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch (processing takes 1-2 business days)
- Free Shipping: For orders over £50, via EMS, delivered in 15-25 business days after dispatch (processing takes 1-2 business days)
Both options include tracking.
How long does order processing take?
Our London team carefully prepares your items within 1-2 business days before dispatch. You’ll receive tracking information as soon as your order ships.
Do you offer express shipping?
Currently, we focus on providing thoughtful, cost-effective delivery rather than express options. Our standard shipping offers a good balance of speed and value for most customers.
Returns & Exchanges
What is your return policy?
You may return items within 15 days of receiving your order. Items must be in original, unused condition with all packaging intact.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, please contact us at [email protected] immediately.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Customer Service
How can I contact Comfort Zone?
Our London-based customer service team can be reached at [email protected]. We typically respond within 24 business hours.
What are your business hours?
Our team operates Monday-Friday, 9am-5pm GMT. Emails received outside these hours will be answered the next business day.
Where is Comfort Zone located?
Our headquarters are at 55 New Oxford St, London, GB EC6H 7VS, where we carefully select and prepare all our mid-century modern and vintage-inspired pieces for their journey to your home.
Still have questions? We’re dedicated to bringing timeless design to your doorstep with the same care we put into selecting our furniture. Contact us at [email protected]—we’re happy to help.
The Comfort Zone Team
