At Comfort Zone (“we”, “us”, or “our”), we value your trust as much as we value the craftsmanship of our mid-century modern furniture. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sofazones.com or make a purchase from us.

1. Information We Collect

We collect information that helps us provide our services with the same attention to detail as our furniture collections:

  • Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information (processed securely through our PCI-DSS compliant partners), and phone number.
  • Browsing Information: Like our carefully curated showroom, we note how you navigate our website through cookies and similar technologies, including IP address, browser type, and pages visited.
  • Communication Data: When you contact our customer service ([email protected]), we retain records of our correspondence.

2. How We Use Your Information

We use your data with the same care we apply to selecting our mid-century modern pieces:

  • To process and fulfill your orders for our chairs and sofas
  • To provide customer support from our London headquarters
  • To improve our website experience, much like we refine our furniture designs
  • To send transactional emails (order confirmations, shipping updates)
  • For security purposes and fraud prevention
  • With your consent, to send marketing communications about new collections

3. Data Sharing and Disclosure

We treat your information with the same discretion we apply to our showroom at 55 New Oxford Street:

  • Service Providers: We share necessary information with payment processors (like PayPal), shipping carriers, and IT service providers—all carefully vetted for security.
  • Legal Requirements: We may disclose information if required by law, similar to how our folding chairs comply with safety standards.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred, with appropriate confidentiality protections.

We never sell your personal information to third parties.

4. International Data Transfers

As we ship our furniture worldwide (excluding some remote areas), your data may be transferred outside the UK/EEA. We ensure such transfers comply with applicable data protection laws through Standard Contractual Clauses or other appropriate safeguards.

5. Data Security

We protect your data with the same commitment to quality as our furniture:

  • 256-bit SSL encryption for all transactions (the same technology used by banks)
  • PCI-DSS compliant payment processing
  • Regular security audits of our systems
  • Limited access to personal data within our organization

6. Your Rights

You have rights regarding your personal data, as refined as our two-seater sofas:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request erasure of your data under certain circumstances
  • Objection: Object to certain processing activities
  • Withdraw Consent: For marketing communications at any time

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing requests.

7. Cookies and Tracking Technologies

Our website uses cookies—small data files—as essential tools for our online showroom:

  • Essential Cookies: Necessary for our website to function (e.g., shopping cart)
  • Analytics Cookies: Help us understand how customers browse, like how we study showroom traffic
  • Marketing Cookies: Used with consent to show relevant ads

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

8. Changes to This Policy

We may update this policy occasionally, just as we refresh our furniture collections. The updated version will be posted on our website with a new “Last Updated” date.

9. Contact Us

For privacy-related inquiries, please contact our London team:

Comfort Zone
Data Protection Officer
55 New Oxford St, London, GB EC6H 7VS
Email: [email protected]
Phone: [Insert Phone Number]

Our customer service hours are Monday-Friday, 9am-5pm GMT.