Welcome to Comfort Zone (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website at sofazones.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

At Comfort Zone, we combine mid-century modern elegance with seamless service. These terms are designed to match the refined simplicity of our furniture collection while protecting both your rights and ours.

1. General Terms

1.1 Website Use

Our website is intended for customers seeking quality mid-century modern inspired furniture. By using our site, you confirm you are at least 18 years old and accessing from a region we serve.

1.2 Intellectual Property

All content on this website, including designs, text, graphics, and logos, is the property of Comfort Zone and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our products (including desk chairs, dining chairs, folding chairs, and sofas). However, slight variations in color or finish may occur due to monitor settings or natural materials.

2.2 Availability

All products are subject to availability. If an item becomes unavailable after your order, we will notify you promptly and offer alternatives or a full refund.

3. Ordering Process

3.1 Placing Orders

By placing an order, you offer to purchase goods under these terms. We reserve the right to refuse orders at our discretion.

3.2 Order Confirmation

You will receive an order confirmation email. This constitutes acceptance of your order and forms a contract between us.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors, even after order confirmation.

4. Payment Terms

4.1 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.2 Payment Security

All payments are processed through secure gateways. We do not store your full payment details on our servers.

5. Shipping & Delivery

5.1 Processing Time

Orders are processed within 1-2 business days. You will receive tracking information once your order ships.

5.2 Shipping Options

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over £50 via EMS (15-25 business days after dispatch)

5.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Contact us if unsure about delivery to your area.

5.4 Delivery Issues

You must inspect goods upon delivery. Report any damage within 48 hours with photographic evidence to [email protected].

6. Returns & Refunds

6.1 Returns Policy

We accept returns within 15 days of delivery for items that are:

  • Unused and in original condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on upholstered items removed from packaging or showing signs of use:

  • Three-seater sofas
  • Two-seater sofas
  • Desk chairs
  • Dining chairs

Exceptions are made only for damaged or defective items.

6.3 Return Process

To initiate a return:

  1. Contact us within 15 days at [email protected] with your order number
  2. Our team will provide return instructions within 2 business days
  3. Pack the item securely in original packaging
  4. Include the completed returns form
  5. Ship using the specified carrier (return shipping at your cost)

6.4 Refunds

After we receive and inspect your return:

  • Refunds are processed within 5 business days
  • Issued to your original payment method
  • Original shipping costs are non-refundable

7. Customer Responsibilities

7.1 Accurate Information

You must provide accurate delivery and payment information. We are not responsible for delays caused by incorrect details.

7.2 Care Instructions

Follow all care instructions provided with your furniture to maintain quality and warranty coverage.

8. Liability Limitations

Our liability is limited to the purchase price of goods. We are not liable for:

  • Indirect or consequential losses
  • Improper use or assembly of products
  • Events beyond our reasonable control

9. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

10. Changes to Terms

We may update these terms periodically. The current version will always be available on our website.

11. Contact Us

For questions about these terms:

Comfort Zone
55 New Oxford St
London, GB EC6H 7VS
Email: [email protected]
Hours: Monday-Friday, 9am-5pm GMT

We aim to make every aspect of your Comfort Zone experience – from browsing to delivery – as thoughtfully designed as our mid-century modern furniture.